Política de envío

Our Commitment to Seamless Shipping

We are dedicated to providing you with a hassle-free and efficient shipping experience. Please read our shipping policy below to understand our processing times, shipping methods, and estimated delivery times.

Processing Time

Once your order is placed and payment is successfully processed, our team will begin preparing your order. We work diligently to have your items ready for shipment within 1-3 business days (Monday - Friday).

Shipping Methods & Costs

We collaborate with reliable shipping carriers to ensure secure and timely deliveries. The shipping method selected for your order is based on factors such as destination, package size, and weight.

United Kingdom

  • Free Standard Shipping (12 to 17 Business Days)

    • Orders £60.00 and up → Free

  • Standard Shipping (12 to 17 Business Days)

    • Orders £0.00–£60.00 → £4.99

  • Priority Shipping (8 to 12 Business Days) → £7.99

International (Worldwide)

  • Free Standard International Shipping (12 to 17 Business Days)

    • Orders £60.00 and up → Free

  • Standard International Shipping (12 to 17 Business Days)

    • Orders £0.00–£60.00 → £4.99

  • Priority International Shipping (8 to 12 Business Days) → £7.99

Estimated Delivery Time

  • Standard Shipping: 12-17 business days (after processing).

  • Priority Shipping: 8-12 business days (after processing).

Please note that these are estimated delivery times. Actual delivery may vary due to factors beyond our control, such as customs clearance, weather conditions, or other unforeseen delays.

Order Tracking

Once your order is shipped, you will receive a tracking number via email or in your customer account. Please allow up to 48 hours for tracking details to update.

Address Accuracy

To ensure successful delivery, please double-check and provide an accurate shipping address at checkout. We are not responsible for delays or non-delivery due to incorrect addresses provided by the customer.

Lost or Delayed Packages

In the rare event of a lost or delayed package, contact our customer support team, and we will work with the shipping carrier to resolve the issue. Depending on the situation, we may offer a replacement or refund.

If you have any questions regarding our shipping policy, feel free to contact our support team at info@joxtonlondon.com. We appreciate your patience and trust in our service!